Some people say our program is just a big dud
Phone reps some days take a whole lot of crud
Questions and crud; you stare at the phone
My mind won't work; all my answers are wrong

After sixty calls what do I get?
Another mad caller who's wanting to vent
“Armando, can you help me ‘cause I don't know
Just how to get his tax files to go”

I leave home each mornin' ‘fore the sun does shine
Clocked in before 8 and connected to my line
There were sixteen calls waiting there in the queue
I heard my boss say, “Could you please take a few”

After sixty calls my headphones were bent
The callers got madder and wanted to vent
“Say Daniel, please help me, ‘cause my program's froze
It's so locked up I can't get it to close”

Got a girl from a check store who's really nice
Knows nothin' ‘bout taxes; would like my advice
Told her ‘bout EIC; forty minutes I spoke
The girl laughed and giggled like I'd told her a joke

And then Vicki called, and here's what she said
“My program will not update”, those words that I dread
“On screen-share we will help” I then intoned
I said “Hey Hector, can you help me?” - He moaned

So Hector comes over; I give him the mouse
He said, “Ask more questions”; I started to grouse
“What should I inquire? Just what's the deal?”
I was really hoping that you'd
take over the wheel

He said, “Hey, no way, but here's what we'll do
I'll handle the screen-share, but they'll talk to you”
“OK”, I said to Hector, “but please go slow
You're talkin' ‘bout stuff that I just don't know”